With communication options ranging from instant messaging to face to face communication via video telephony, staying in touch with an outsourced connection has become easier than ever before. In 2015 alone over 2 million U.S. jobs were outsourced. This may seem like a staggering number, but there are outsourcing options within the country. Businesses that cannot afford to hire full-time employees are turning to other companies and firms to fill those position’s duties.
Although this may seem like a cost effective way, there are pros and cons to every decision. To break it down better, we’ll present each side to you so you can make the decision yourself.
One of the most obvious pros is that you have an individual there at normal operating hours of the business. This is great for situations like printer failures, computer freezes and other computer operating issues. An in-house worker will also have a set salary, meaning you won’t have any increase in price if a major issue occurs to your business’ network.
The main reason outsourcing exists comes down to one major point: the price. If it were cheaper to keep work in-house or local, outsourcing wouldn’t exist. Businesses can also lean on the fact that these larger companies have multiple workers skilled in many different areas expertise throughout the IT industry. Lastly, most outsourced IT services offer 24/7 service, which means you’ll have answers when in-house workers may have left for the night.
Not every IT worker is as experienced as they say they might be, and until they need to prove themselves you may never know. Businesses also may need to have workers certified to perform certain tasks and obligations. In-house workers also carry much larger salaries and personal benefits that aren’t associated with outsourcing.
The most painful con that presents itself is the fact that you do not physically have a worker there to help you through whatever technical issue you may be experiencing. This also means that if the issue is not able to be fixed remotely then an unskilled worker may have to be talked through a process to fix a problem. There can also be a communication barrier if the services are outsourced offshore. The communication barrier might not even be the language they are speaking, but industry-specific terms they might not understand.
Although both sides have their own compelling arguments as to why you should and shouldn’t use their services, it ultimately has to be decided based off of the business’ individual needs. Some of the risks and rewards may suit one company while not making any sense to another. A middle ground to this controversy is outsourcing locally. This takes the “Americans losing jobs” factor out, as well as giving you a physical person you can talk to for a smaller price. To learn more about local outsourcing of IT services and network administration, contact RAK today.
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