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RAK IT Services

Managing your day-to-day IT services.

Increase staff productivity.

Eliminate emergencies.


  • A problem occurs.

  • You discover the problem.

  • You call for help.

  • You try to describe the problem.

  • You wait for technician to travel or log on remotely to start diagnosing the cause.

  • Problem is diagnosed.

  • Problem is corrected.



  • Unpredictable costs

  • Higher costs due to downtime:

    • Lost opportunities

    • Lost productivity

    • Painful downtime due to emergencies

  • Diagnostics take longer

  • Problem resolution takes longer

Managed Services

  • RAK is automatically alerted of problem.

  • RAK instantly diagnoses problem.

  • RAK quickly resolves the problem remotely.

  • RAK meets with you for regularly scheduled visits to discuss work performed, issues identified and resolved




  • Fast, reliable problem resolution

  • Your team stays focused on business

  • Many issues are detected and resolved proactively before you even notice

  • Downtime is significantly reduced or even eliminated

  • No more costly surprises


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What are Managed IT Services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Our managed IT services are delivered using a remote monitoring and management (RMM) system that allows us to monitor the health and performance of your IT assets 24 x 7. This system lets us perform proactive maintenance to stabilize and optimize your IT assets, and respond with fast remote help when things go wrong. We also deliver 24 x 7 Help Desk services so your staff can contact us by email, phone or online ticketing to get immediate assistance with the tools they use every day.  We regularly visit your company during scheduled visits to ensure everything is running smoothly and provide virtual CIO services.  

IT Before and After Managed IT Services

Consider the impact of unscheduled downtime caused by a virus, computer or server failure. The average costs to small and midsized businesses is staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of  $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

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